Commitment to Responsible Gaming
Welcome to Palace Amusements, where the thrill of gaming comes with a commitment to safety and responsibility. At the heart of our mission is the balance between providing a fun gaming experience and ensuring a secure environment for all our customers. Recognising that gambling can become a concern for some individuals, we are dedicated to fostering a culture of responsible gaming. Our approach is built on promoting awareness, offering supportive tools, and ensuring our gaming community enjoys our offering in a way that is both fun and responsible.
Our Responsible Gambling Practices
Our commitment to safer gambling is integrated into every aspect of our operations. We adhere strictly to UK gambling regulations, ensuring that all our customers have a fair, transparent, and secure gaming experience. We’re proud to be a part of the UK’s effort to promote responsible gambling through:
Strict Over 18’s Policy
We operate a rigorous age verification process to prevent underage gambling. If you are lucky enough to look Under 25; please do not be offended to be asked for ID as we operate a Think-25 policy in all our Adult Gaming and Bingo venues.
Strict Over 18’s Policy
We operate a rigorous age verification process to prevent underage gambling. If you are lucky enough to look under 25, please do not be offended when one of our team asks you for your ID. Palace Amusements will only accept Passport or Driving License as a valid form of ID. Palace Amusements venues regularly undergo test purchasing visits to test the effectiveness of this policy.
Self-Exclusion Tools
We offer easy-to-use self-exclusion options for those who need to take a break from gambling. You can self exclude within any of our venues by speaking to any of our Team Members. If you do not wish to Self Exclude in venue, please click Contact Us below.
Accessible Information
Information on responsible gambling is readily available throughout our venues and online platforms.
Accessible Information
Information on responsible gambling is readily available throughout our venues and online platforms.
Remember to take regular breaks, enjoy our Costadoro Coffee and only gamble with money you can afford to lose. Use the at machine tools provided to set limits on time and spend and most importantly gambling should be fun, not a way to make money.
Training and Awareness
Our staff receive regular training
to identify and assist at-risk players.
Training and Awareness
Our staff receive regular training to identify and assist at-risk players. All team members are trained and undergo regular refreshers to spot any signs of harmful gambling. Our team will conduct discreet interventions and provide support and advice to include actioning self exclusions or entry bans. If you are worried how gambling makes you feel, GambleAware can help. Their website offers free advice, tools and support to keep people safe from Gambling Harms.
Support and Resources
Self-Exclusion Schemes
You will be excluded from the Palace Amusements you visit and other arcades in the locality up to a 1km radius. If the radius you would like goes beyond the 1km radius, speak to our team for advice in the first instance. You can exclude for a maximum of twelve months at a time and you can extend your exclusion after that.
Over 18’s Only Policy
We enforce a strict Over 18’s Only policy across all our operations using the Think-25 principals. Valid photo identification is required to participate in any form of gambling at our venues. This policy is in place to protect young people and ensure our gaming environment remains safe for adults.
UK-Based Schemes and Support
Palace Amusements is a proud supporter of BACTA & The Bingo Association Social Responsibility charters dedicated to promoting safer gambling. We encourage those seeking additional support to explore resources provided by:
- BACTA: Offering self-exclusion programs for our customers and resources for responsible gambling training to our team members.
- Bingo Industry Self Exclusion: Offering self exclusion programs for any customer who wishes to restrict their ability to gamble within a bingo premises within a chosen radius.
- GamCare: Providing free support, advice, and counselling for problem gamblers in the UK.
- BeGambleAware: Providing information to help people make informed decisions about their gambling.
How to Seek Help
If you or someone you know is struggling with gambling, we urge you to seek support. Our staff are trained to offer discreet assistance and can guide you towards the resources and help you need. Remember, you're not alone, and taking the step to ask for help is a sign of strength.
Contact Information
For further information on our safer gambling practices or if you need to talk to someone about your gambling, please contact us at [email protected]. Your privacy and well-being are our top priorities.
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